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5 فوریه 2023

ACI survey: Half of travelers plan trips in next three months

Half of the travelers are eager to take a trip within the next three months, attributing to a strong level of confidence in the environment safety provided by airports and airlines, a survey revealed on Wednesday (November 4).

Airports Council International (ACI) World said passengers expected that new measures are put in place to address health risks stemming from the coronavirus pandemic and to develop a more contactless airport experience.

The ACI’s survey found a slight decrease in overall travel frequency is expected and a shift in the main reason to travel, with slightly less for business, and more for personal reasons.

Dr. Ralf Gaffal, Managing Director at Munich Airport International, said: “Covid-19 has a never-seen impact on our aviation industry – not only did it cause traffic movements to hit rock bottom, it also changed the overall behaviour and expectations of our passengers and requires the implementation of new processes and systems. As a global world-class airport operator, it is essential for us to understand all changes and requirements to quickly adapt processes, facilities and information flow. The results of this ASQ Global Traveller Survey will provide guidance to define our strategy and actions in order to maintain the highest level of customer satisfaction.”

Plaza Premium Group Chief Commercial Officer Bora Isbulan said: “It is important for the airport community to work together for the revival of travel, especially during these unprecedented times. As a leader in airport hospitality, it is fundamental for us to understand the behaviour of global passengers and how it will continue to evolve through the importance of wellbeing, digital advancements and loyalty programmes in the new age of travel.”

Dr. Sascha Brozek, Senior Vice President, Major Projects at KONE Corporation said: “As air travel and the industry navigates changes in order to gradually return, there’s no doubt the way passengers move through airports has been changed permanently. In this respect, safe and efficient people flow management is vital. At KONE, we believe that technology and smart solutions will help us reconfigure environments like airport terminals, keeping safety and health as a top priority.”

The global recoveries from the coronavirus have hit 31.63 million, according to the US-based Johns Hopkins University.

Based on AA, Modie Davitt Report
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